Package power

You can add server performance (even temporarily) at any time, for example to compensate for load peaks. If, for example, you are expecting more visitors during the Christmas business or if you have placed an advertising campaign, you can prepare your tariff for the rush at any time.

Projects

A project (also called a container) is separated from other projects in terms of security and resources. This allows you to host e.g. the websites of family members or friends, of a club, or within a company, different projects within one web package without affecting each other. However, this separation is not mandatory. In your project you can create an unlimited number of domains (even with different content) subdomains, email accounts, email addresses, aliases and databases.

SSD storage space

The tariff includes 25 GB web storage and 25 GB email storage, which can be expanded anytime and independently for only 2,00 €* monthly per 10 GB.

SSD storage space email

The tariff includes 25 GB web storage and 25 GB email storage, which can be expanded anytime and independently for only 2,00 €* monthly per 10 GB.

RAM power

Determines the maximum usable memory (in megabytes) of scripts in this package for each project.
If the limit is reached, the scripts terminate, but can be restarted directly.

Script runtime

Determines the maximum runtime of scripts (in seconds) in this package and per project. If the limit is reached, the scripts terminate, but can be restarted directly.

Script language

The specified programming/script languages are processed by the server. Sometimes there are also different versions available, which you can select in the admin panel. Are you missing something or do you need a special module? Please contact us. We will check the feasibility.

SSD MySQL databases

MySQL is a high performing database server. MySQL is high performance, easy to use and well documented. In combination with PHP, MySQL is the basis for dynamic database-based websites (e.g. WordPress, Joomla!, TYPO3, etc.)

 Cronjobs

With a cronjob you can let scripts run on your webspace on a scheduled basis. Depending on the tariff the execution frequency differs.

Cronjobs execution frequency

The execution frequency determines how fast a cronjob can be restarted after execution.

SSH / FTP / WebDav user

SSH is the abbreviation for secure shell. It establishes an encrypted connection between your computer and the server. Many programs use this secure connection to transfer and manage data. It also allows direct access to the shell of the web package.

FTP the access via FTP ( file transfer protocol) is the classic protocol to transfer images and files from your computer to the server. With the help of an FTP program you can establish the desired FTP connection. SFTP is the standard today. FTPes is its predecessor. Unencrypted connections may no longer be possible and are not recommended for security reasons.

WebDAV allows you to manage your account data as you would an online hard drive, allow others to access it and set up your account as a "drive" on your local PC. You can manage your data as you would on your PC, including uploading and downloading files and directories, creating and renaming folders, moving and copying. Unlike before, you also have both read and write access to files and directories from your browser and can grant this access to other users.

You can create an unlimited number of users for all of the protocols mentioned above, and thus make parts of them accessible only to certain people.

Traffic / data transfer

Traffic is caused by visits to your website, email traffic as well as uploading and downloading of files.

 Dynamic DNS free of charge (DynDNS)

Dynamic DNS allows you to access your home network from anywhere in the world, through a domain or subdomain you define, without knowing the current home IP address. This allows you to run your private cloud, a file store or other applications at home.

 Domains inclusive

Every package includes for its whole term of contract a wholesome domain (.de, .com, .net, .org, .info, .biz, .eu, .ch, .at) as its inclusive domain. There is no difference between this domain and any additional fee-based domain – you are the domain owner with all your rights and duties. Further domains can be booked for an additional fee. The web package can manage an unlimited number of domains.

Domain inclusive

Every package includes for its whole term of contract a wholesome domain (.de, .com, .net, .org, .info, .biz, .eu, .ch, .at) as its inclusive domain. There is no difference between this domain and any additional fee-based domain – you are the domain owner with all your rights and duties. Further domains can be booked for an additional fee. The web package can manage an unlimited number of domains.

SSL certificate Let´s Encrypt

Our SSL certificate encrypts data transfers on your website. Let’s Encrypt is a certification body that offers a free X.509 certificate for transport layer security (TLS). This automatic process replaces the regular complex, manual process when a certificate for encrypted websites is created, validated, signed, set up and renewed. Every generated domain and subdomain automatically gets a certificate assigned if the option is activated in your admin panel and is encrypted and callable by https://.

 Validated SSL certificate

A SSL certificate encrypts data transfer on our website. A validated SSL certificate is validated and issued by a reputable certification body. It is made especially for companies owning an online shop to proof their existence per commercial register, which shows the certificate automatically as soon as your customer visits the shop and create trust.
We take over the entire processing and set up of the certificate including extensive support and consulting service.

Subdomains

A subdomain enables e.g. the realisation of an independent web presence within your domain. A subdomain protrudes the actual domain name (prefix) for example:
shop.ihredomain.de
privat.ihredomain.de
You can set up these subdomains completely independently using your administration surface and forward them to subdirectories or use them for email addresses.

Wildcard subdomain

A wildcard subdomain forwards the customer to a desired directory or URL, if the entered subdomain does not exist.
Set up e.g.
*.yourdomain.de
as wildcard subdomain, where the asterisk stands for an arbitrary entry of your customer. It enables even mistypes to be forwarded to your desired website e.g.  'helpp.yourdomain.de' instead of 'help.yourdomain.de'

Further domains registerable

All our packages are suitable for miltiple domains. You can easily organise a large number of domains with one account. Register your desired domain with almost every TLD. If you cannot find your desired domain ending within our price list please contact our support per email and we will check a possible registration.

External domains can be connected

You can connect any number of externally registered domains with your account/server at WebhostOne. We need your domain provider to enable you to edit the name server entry. Now you request the domain with us as “DNS entry”, adjust the name server at your domain provider and are ready to use your domain with your personal WebhostOne account.

DNS management

To assign a domain to its rightful server a name server is needed which represents a huge domain directory. The complex settings are handled by our experts, but you have the option to adjust them according to your needs using the admin panel or you can use your own name server.

Dynamic DNS

You can access your home network from all around the world using dynamic DMS and a defined domain or subdomain without knowing our home IP address. You can operate your private cloud, a file storage or other features at home from far away.

SPF, DKIM, DNSEC and DMARC

Effective protection agains spam and scam. Innovative and recent security technologies like SPF, DKIM, DNSEC and DMARC are part of our web packages. With us, you are “on the safe side”.

Email storage space

The tariff includes 25 GB SSD email storage, which can be expanded anytime and independently for only 2,00 €* monthly per 10 GB.

Email inboxes

An email inbox is the storage location for your emails. Any number of inboxes can be created. Each inbox has at least one email address and its own access data.
The size of the inbox can be determined by you. The only limitation is the free email storage space still available.

Email addresses

Create an unlimited number of email addresses for any domain of your web package e.g. info@mydomain.de, sale@mydomain.de, etc…

Email alias and forwarding

You can forward emails to existing email inboxes or email addresses.
You can forward an email address to several email inboxes and people.

Email autoresponder

Your deposited auto reply in your admin panel is automatically sent to the sender of an incoming email. You can adjust this function for holidays and absences and limit them to a certain time period.

Secured email transfer

You can send and receive your emails via an encrypted connection.

Server sided spam and virus filter

The protection from spam and virus infected mails is necessary nowadays. During the set-up of an email address the malware filter is automatically activated. This filter can be adjusted in level of intensity or you can deactivate it completely. You can establish white and black list filter. For the filters to work reliable and to adjust to new circumstances, it learns from your habits.

Individual email filtering

You can create server sided filter rules (Webmail) and e.g. presort incoming mails to subdirectories.

 Webmail (secured)

Webmail is a provided program that enables you to access your email from everywhere with an internet browser. You will also create your filter rules within Webmail.

Modifications of MX entries

If you own an own email server you can modificate your MX entries independently.

Email archiving DSGVO compliant

Every company is legally required to store its emails complete, tamper-proof and readily available. WebhostOne offers an easy and flexible possibility to archive emails lawfully, without bigger changes for your daily business. A nice side effect: You get an extremely secure backup of your emails, which makes this service interesting for private customers, associations etc.

 
More information

Managed hosting 

Our managed hosting service includes the monitoring of every important server service. This includes the independent reaction if problems arise, maintenance and updates of the server sided software as well as personal support through our qualified experts with a granted response time.

Own web server setting

.htaccess is a pure text file used by Apache based web server. It enables influencing the configuration or rather the conduct of a web server, without direct access to the main configuration of the web server.
The configuration within the .htaccess file always refers to the complete content of the actual directory including files and subdirectories.

PHP

PHP is a server-sided programming language that allows you to develop dynamic websites quickly and with little effort, e.g. internet forums, e-commerce solutions or simple counters. PHP works closely together with the MySQL database.
If technically possible, we still provide older PHP versions, but we always recommend to use the latest version.

PHP Long Term Support

In so-called long-term support packages, we offer PHP versions that are no longer supported in the normal tariffs. These then represent an addition to your current hosting. If you are interested or have any questions, our support will be happy to advise you. Please contact us by email.

Own PHP setting

The default values of php.ini can be overwritten by your own values.  Here you can set values like post_max_size.

PHP acceleration and extensions 

Preinstalled are among others APC, OPcache, Ioncube Loader, ImageMagick, Zend Optimizer, XDebug, MySQLi and many more.
If a required extension is missing, please contact us. We check the feasibility.

CGI/Perl

CGI/Perl is another important web programming language. Many modules are already installed server-sided. If something is missing for your application, please contact us. We will check the feasibility.

Python 

Python is an interpreted, interactive and object oriented programming language, often compared with TCL, Perl or Java. Python combines remarkable performance ability with clear syntax. It offers modules, classes, exceptions and high-quality file types. Numerous interfaces for system calls and libraries are available.

Ruby 

Ruby is a higher, interpretive and object oriented programming language. Just like Python, applications are established fast and comparatively simple.

 Ruby on Rails

Ruby on rails, often simply Rails or RoR, is a „Web Application Framework“, built on Ruby. After a certain training period, it is often quite easy to generate complete and well-structured programming projects.

SSI 

Server Side Include commands (SSI) are integrated in websites and carried out by the server itself. SSI commands are used to include values of different server environment variables in a website. For example the actual date and time.

SSD MySQL databases

MySQL is a high-performance database server. MySQL is easy to use and well documented. In combination with PHP it builds the foundation for dynamic data based websites (e.g. WordPress, Joomla!, TYPO3, etc.)

SQLite

The SQLite library enables you to directly integrate applications without any server software. This is the crucial difference compared to other database systems. The integration of the library expands the application by database functions, without relying on external software packages.

 Cronjobs

With a cronjob you can let scripts run on your webspace on a scheduled basis. Depending on the tariff the execution frequency differs

Directory password protection

You can provide individual directories within your administration surface with an access protection. Afterwards the set username and password are needed to access this directory. This protection is server sided and represents the safest method for directory protection.

 Own error pages

If a non-existent page on your web space is called up, the server will deliver a 404 error page, saying that the page does not exist. You have the possibility to create an individual HTML error page, linking it to your main page. You can define this page as a 404 error page.

Directory listing 

Lists the complete content of a directory when calling up the web browser as long as no index.html or index.php exists within the directory, and directorylisting needs to be activated in your admin panel.

WebDAV projects

WebDAV enables you to manage the data of your account just like an online hard disk, to give access and to establish your account in form of a “drive” on your local computer, just like an online hard disk. Very easily and uncomplicated you can up and download files and complete directories, create folders, rename, relocate and copy them within your account, just as you do on your computer. As a difference, you not only have read but also write access to your files and directories from your browser, which you can grant other users too.

Interesting for programmer and developer: SVN (Apache subversion) a free software for version management of files and directories.

SVN projects

SVN (Apache subversion), a free software for version management of files and directories.

 Software inclusive - 1Click Install 

Install your desired software with only a few clicks.
This includes common programs like Joomla!, Mambo, TYPO3, WordPress and many more.

Graphic statistics

We provide Webalizer and AWStats. Both are extensive statistic tools, that graph accesses to your website. You can see those directly on your admin panel.

Access log files

You have access to every access.log and error.log of your account. Access.log protocols every access to your website. Error.log protocols errors issued by the server.

Hourly backup

We mirror all web data, databases, emails to a different fire compartment every hour. Thus, in case of major hardware problems, we can resume server operation on a substitute hardware within a few minutes. We keep the data for 3 days. You are responsible for the proper backup of your data yourself. If you need a different or more extensive data backup concept, we also offer solutions for this. Please contact us.

Disaster recovery

We have highly redundant systems, where the most important components are present multiple times. This enables us to achieve a very high availability from scratch. Since we monitor the values of the servers, any problems that creep in can be recognised well in advance and remedied by us promptly.
Should a very rare hardware defect of the server occur , we are able to resume server operation within 30 minutes via replacement hardware and the last data backup (max. one hour). Of course, we will always strive to restore server operation without loss of data.

Granted availability

We guarantee the availability of our servers of 99.9%. If we do not achieve this, you are entitled to a reduction of the hosting fees. For more details please see our SLA

Telephone support

You can reach us on a regular landline number and are always directly connected to a specialist who knows the subject matter. Through many years of experience we have seen almost everything and can usually help you directly.

LiveChat support

Via our live chat you are always directly connected to a specialist. Through many years of experience we have seen almost everything and can usually help you directly.

Email ticket

Communication by email is our preferred choice. Our modern ticketing system allows us to optimally coordinate and assign responsibilities, appointments and verifications. This ensures that you always have the right contact person at your side, who in turn has full system access to provide you with the best possible service.

24/7 emergency support

If the problem cannot wait until the next business day, you can reach us via the customer center even out of our regular support hours.

Server location

Our servers are located exclusively in modern data centers in Germany and are therefore subject to the strict data protection guidelines of the Federal Republic of Germany.

External data protection officer

We take data protection very seriously and it is very important to us. That is why we have all processes checked by an external data protection officer. For more details, please refer to our data protection declaration.

Contract term / accounting period

Our contract terms and accounting periods are interlinked. For every tariff they amount to 1 month. You are free to expand your contract term and its accounting period and profit of discounts of your package prices.
A term of 3 months reduces the basic price by 3%, 6 months by 6% and for an annual term even by 10% discount.
The contract term is automatically extended if the contract is not terminated by you. The period of notice is 30 days prior to the end of contract. You can submit the termination easily through our customer control center (KCC)

Invoicing

Invoicing is automatically sent to you by email. You can set the billing email address in your customer control center (KCC). Using the customer control center you can access every invoice and activate the mail order (fee-based).

Payment methods

Besides the regular SEPA direct debit we additionally offer PayPal and credit card payment (Visa and Mastercard). For companies and organisations we offer payment by invoice. Contact us prior to ordering if needed.

 ADV contract

A contract for contract data processing documents (German: Auftragsdatenverarbeitung, ADV) and agrees how to protect and process your data. If you process data for your customers we recommend the free conclusion of contract of the ADV using the customer control center (KCC).

SLA - Service Level Agreements

Our SLA document contains the following information:

The availability of the offered WebhostOne webhosting and server services (webhosting, reseller packages and managed server, in the following called “services”)

The average response time of our employees after and incoming fault message.
The disposal operations in case of a malfunction.
The warranty offered by WebhostOne.
The general response time for support requests.
The performance adjustments and tariff changes.
The technical infrastructure at WebhostOne.

Our SLA

Upgrade possibilities  / tariff changes

You can add or remove services and performances as well as make a tariff change anytime. Eventually prepaid fees are credited with the new tariff to avoid additional costs.

Price

The monthly fees for the ordered package. In case of a contract period of several months, these fees are charged in advance.

One-time set-up fee

These are one-time costs that are only charged for a new contract.